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FAQ

OUR RETURN POLICY

We kindly ask that you follow our return policy to expedite any potential returns and refunds. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt. If you order more than one bottle, you will receive a refund for all purchased bottles, provided no more than one bottle is opened. You will be responsible for return shipping charges.

All products properly returned under this policy are eligible for a refund, which may include company credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable fees. Additional fees may apply if not returned in original packaging.

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FREQUENTLY ASKED QUESTIONS

HOW IS MY ORDER SHIPPED?

All Doctor’s Advantage products are shipped using the most cost effective means for our customers, which is typically UPS.

CAN MY ORDER BE EXPEDITED AND HOW DO YOU CALCULATE THE CHARGES?

Yes, your order can be rush delivered. We use our shipping provider’s real-time rates to calculate the price based on your order specifications.

HOW LONG WILL IT TAKE TO PROCESS AND SHIP MY ORDER?

All orders will process within 24 hours and should arrive in 5-7 business days.

HOW DO I UPDATE MY CREDIT CARD INFORMATION?

You may update your credit card on file by logging into your account and following the steps below:

  1. Click the “Welcome, [Customer Name]” button on the top right to get to the “My Profile” page
  2. Click “Manage Payment Options” on the left panel
  3. Click “Add Card” and fill out the required information
  4. Once added, select “Make Default Card”
  5. If you would like to delete any of the cards on file, please call us at 1-888-393-3625 or email info@doctorsadvantage.net.

Please note, a temporary $1.00 authorization will be placed on newly added cards.

WHERE DO I SEND MY CHECK IF I WANT TO PAY WITH A CHECK BY MAIL?

Be sure to select: Check by mail option on check out Please mail your check to:Doctors Advantage Products | 960 Harvest Drive, Building B | Suite B205 | Blue Bell, PA 19422

SHIPPING INFORMATION

Currently we can ship products everywhere in the United States as well as Canada and Puerto Rico. We apologize but presently we are not shipping to any other International locations.

Determining delivery time is a function of item availability and the shipping options you choose. After an order is submitted, it is processed within one business day and then shipped the same day or the next day.

PRIVACY POLICY

DOCTOR’S ADVANTAGE WANTS TO PROTECT YOU!

Doctor’s Advantage understands the value of the information we collect from our customers and we take the necessary steps to ensure the safety of that information. The following is our privacy policy which states our data gathering and usage processes that apply only to order transactions and information gathered on www.doctorsadvantage.net. By visiting www.doctorsadvantage.net you are accepting our privacy policy.

WHAT INFORMATION DO WE COLLECT?

When customers order or register, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. This information is required for us to receive payment for merchandise, mail your order and contact you should we need to.

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